Frequently Asked Questions
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What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods through Shopify Payments
Is my payment information secure?
Yes! All transactions are encrypted and processed securely through Shopify's payment system.
How long will it take to receive my order?
Standard shipping takes 3-5 business days.
What if my jewelry arrives damaged or defective?
Please contact us immediately at alorii.official@gmail.com with photos of the damage. We will arrange a replacement or refund as quickly as possible.
Are your jewelry pieces authentic?
Absolutely! We work directly with trusted artisans and verify the authenticity of every piece in our collection.
How do I care for my jewelry?
To keep your jewelry looking its best, avoid contact with water, perfumes, and harsh chemicals. Store pieces in a dry, soft pouch when not worn. We provide detailed care instructions with every purchase.
Can I customize or personalize an item?
Currently, we do not offer personalization. Our collections focus on curated, limited-edition styles chosen for their timeless appeal.
Do you offer wholesale or bulk orders?
At this time, we focus on direct-to-customer sales but welcome wholesale inquiries at
alorii.official@gmail.com
Can I exchange my item?
Yes! Contact us within 30 days to arrange an exchange.